FAQ

Artwork

Uploading an Image or Logo

The higher the quality/resolution of your image or logo, the better quality the print will be. We recommend that the image is at least 150 dpi at print size. We accept the following file types – JPG, PNG, GIF

Delivery

How much do you charge for delivery

If you place your order on our website, we will offer you a FREE courier delivery service. If the order is placed per email, we charge a flat rate of R70 per delivery regardless of the weight of the parcel and anywhere in South Africa. If you are outside SA, we can get a delivery quote for your from DHL or one of our other International Courier partners.

Which courier company do you use

We carefully select our courier partners at the beginning of each year. Our selection process is based on who offers the best service to particular areas at a competitive price. We also place high importance on their online track and trace system, as well as the ability to quickly escalate and resolve any problem deliveries.

How long will my delivery take

We use a courier service for all our deliveries. Unless otherwise quoted, we always select the overnight delivery option. If you are in a main centre, this means that you will get your consignment delivered within 1 – 2 working days, following our notification that your order has been dispatched. If you are not in a main centre, this may take a bit longer.

Can I request a special delivery

It is possible to request a special delivery (Early Bird, Saturday and even Sameday). It is important to note that if we are able to assist, there will usually be an additional charge, which we will quote you in advance for. It is equally important to note that we rely on third party couriers to do all our deliveries. Although we have very good relationships with all of them, things can and do go wrong from time to time – especially with special deliveries as there are no margins for missed connections.

How do I track my parcel

Since we use a carefully selected mix of courier partners, based on where the consignment is going, the weight of the consignment and the delivery service, it is easiest if you contact us directly to track your parcels. We are always happy to help and can usually give you an answer over the phone, Live Chat or per reply email within seconds. Please have your order number and/or tracking number handy should you have a query.

Payment

Payment Options

The quickest and simplest is to pay for your order online with your credit or debit card. All card transactions on our site are processed securely by Paygate, the leading payment gateway in South Africa. We do not store any card details on our site. For your protection and ours we have 3D secure / Verified by Visa enabled on our site. If you card is registered for online shopping then you will be asked to enter the relevant 3D secure / Verified by Visa number after you have entered in your credit card details. This two-factor authentication minimises the risk of somebody fraudulently using your credit card. We are notified immediately when the transaction is successfully processed, which means we can send your order to production straight away.

Cash or Cheque Deposit

This is our least favourite payment method, as it results in a delay in sending your order to production. For a cash deposit, especially with large orders, we need to wait until the funds have fully cleared into our account. Sometimes this can take one or two working days. A cheque deposit will take a minimum of 7 days to clear into our account and is therefore not recommended.

EFT Payments

This is one of the most common payment methods used. There may however be a slight delay with your order if we need to wait for the funds to clear into our account. To expedite your order, please use your Invoice Number as the reference number when doing the transfer. It will also help if you could email proof of payment to office@stickerandlabelsa.co.za

Pricing

Pricing for multiple jobs

If you would like several different batches of stickers/labels printed, please process each order separately online – specify the size and quantity, as well as the material specifications and finishing and then add to cart and proceed to the next design. Alternatively, you can email us all the information and we will prepare a quotation for you.

Single Sheets A4 A3 A2

We pride ourselves on being able to help you whether you job is big or small. To make things easier for smaller orders, we have a set price for an A4 (R125), A3 (R197) and A2 (R297) sheet of labels/stickers. These prices exclude VAT and delivery is free if you order online. This price is the same if you have one big Decal/Label, or lots of smaller Stickers/Labels (same design). There is a handy calculator on the Pricing page, which can give you a rough indication of how many, of a certain size, you will fit to a particular page size.

Pricing per square meter

For orders larger than 0.25 square meters (roughly an A2 – 42cm x 60cm), we switch to a price per square meter. Use our handy calculator on the pricing page, to quickly work out what the total price would be for the job and the price per sticker. This pricing is volume based, so the more you order, the cheaper the rate per sticker. If you are at all uncertain with pricing, please feel free to contact us via Online Chat, Email or on the phone and we will give you a price immediately. We will need the following information; size of sticker and quantity required.

Returns

There is a mistake with my order

It is in our best interest and yours to offer you a seamless end to end service. To this end, we always do a digital proof and in certain specific instances, will offer to send you a free physical sample as well. To date, this has eliminated any gremlins creeping in – from our side or yours. We accept though, that sometime things can go wrong. If there is a mistake with your order, please let us know immediately per email. It is helpful if you give us a detailed description and send us a picture (if possible). If the mistake was on our side, we will rectify it immediately. If the mistake was from your side, we will try and work with you to come up with a solution that is quick and fair financially to both of us.

My order got damaged in transit

We take great care in packaging all our orders, but occasionally an order is damaged (either slightly or completely) in transit. Our first priority in this instance is to remake and stickers/labels/decals that were damaged and get them to you as fast as possible. Please pop us an email as soon as possible to let us know that some/all of the contents of the parcel was damaged in transit. Please attach a picture of the damaged goods, as we will subsequently need to put in a claim with our in-transit insurers. We will then slot your order in to production as soon as possible and dispatch as soon as the job is finished.

Finishing

How will I receive my order

We print all our stickers on a wide format printer and then trim them down to flat sheets. At this stage we are unable to offer you a finishing service where you get your stickers on a roll. Our standard service also does not include us cutting your order into individual stickers (e.g. licence disc stickers). We can do this on request, but as it takes a lot longer to process, your lead time will change and there will be an additional charge.