FAQ

The higher the quality/resolution of your image or logo, the better quality the print will be. We recommend that the image is at least 150 dpi at print size. We accept the following file types – JPG, PNG, GIF

We offer the following rates for delivery within South Africa:

• Free delivery for orders over R1150 (including VAT)
• R95 for courier economy service (2-3 working days)
• R120 for courier express service (1-2 working days – CPT/JHB/PTA/DBN/BFN)

Orders placed, confirmed and paid before 1pm (Monday to Friday), will be manufactured and dispatched the same day, and delivered by one of our courier partners – Collivery | Dawn Wing | The Courier Guy | Rhenus Express.

Courier transit times to main centres are 1-2 working days and to regional areas, 2-3 working days. If you are in an outlying area that is not serviced regularly by our courier partners, the transit times will be slightly longer.
If you are in Southern Africa (Namibia/Zimbabwe/Mozambique/Botswana), please contact us for a delivery quote. Alternatively, you can send your own courier to collect your order, or we can send the order to your freight forwarder in Johannesburg.

We currently do not deliver to any other countries, due to the high international freight costs.

The quickest and simplest is to pay for your order online with your credit or debit card. All card transactions on our site are processed securely by Paygate, the leading payment gateway in South Africa. We do not store any card details on our site. For your protection and ours we have 3D secure / Verified by Visa enabled on our site. If you card is registered for online shopping then you will be asked to enter the relevant 3D secure / Verified by Visa number after you have entered in your credit card details. This two-factor authentication minimises the risk of somebody fraudulently using your credit card. We are notified immediately when the transaction is successfully processed, which means we can send your order to production straight away.

This is our least favourite payment method, as it results in a delay in sending your order to production. For a cash deposit, especially with large orders, we need to wait until the funds have fully cleared into our account. Sometimes this can take one or two working days. A cheque deposit will take a minimum of 7 days to clear into our account and is therefore not recommended.

This is one of the most common payment methods used. There may however be a slight delay with your order if we need to wait for the funds to clear into our account. To expedite your order, please use your Invoice Number as the reference number when doing the transfer. It will also help if you could email proof of payment to office@stickerandlabelsa.co.za

If you would like several different batches of stickers/labels printed, please process each order separately online – specify the size and quantity, as well as the material specifications and finishing and then add to cart and proceed to the next design. Alternatively, you can email us all the information and we will prepare a quotation for you.

We pride ourselves on being able to help you whether you job is big or small. To make things easier for smaller orders, we have a set price for an A4 (R125), A3 (R197) and A2 (R297) sheet of labels/stickers. These prices exclude VAT. This price is the same if you have one big Decal/Label, or lots of smaller Stickers/Labels (same design). There is a handy calculator on the Pricing page, which can give you a rough indication of how many, of a certain size, you will fit to a particular page size.

For orders larger than 0.25 square meters (roughly an A2 – 42cm x 60cm), we switch to a price per square meter. Use our handy calculator on the pricing page, to quickly work out what the total price would be for the job and the price per sticker. This pricing is volume based, so the more you order, the cheaper the rate per sticker. If you are at all uncertain with pricing, please feel free to contact us via Online Chat, Email or on the phone and we will give you a price immediately. We will need the following information; size of sticker and quantity required.

It is in our best interest and yours to offer you a seamless end to end service. To this end, we always do a digital proof and in certain specific instances, will offer to send you a free physical sample as well. To date, this has eliminated any gremlins creeping in – from our side or yours. We accept though, that sometime things can go wrong. If there is a mistake with your order, please let us know immediately per email. It is helpful if you give us a detailed description and send us a picture (if possible). If the mistake was on our side, we will rectify it immediately. If the mistake was from your side, we will try and work with you to come up with a solution that is quick and fair financially to both of us.

We take great care in packaging all our orders, but occasionally an order is damaged (either slightly or completely) in transit. Our first priority in this instance is to remake and stickers/labels/decals that were damaged and get them to you as fast as possible. Please pop us an email as soon as possible to let us know that some/all of the contents of the parcel was damaged in transit. Please attach a picture of the damaged goods, as we will subsequently need to put in a claim with our in-transit insurers. We will then slot your order in to production as soon as possible and dispatch as soon as the job is finished.

We print all our stickers on a wide format printer and then trim them down to flat sheets. At this stage we are unable to offer you a finishing service where you get your stickers on a roll. Our standard service also does not include us cutting your order into individual stickers (e.g. licence disc stickers). We can do this on request, but as it takes a lot longer to process, your lead time will change and there will be an additional charge.